51st International Research Conference in Service Management - La Londe 2026, Porquerolles (France). 15-18 June 2026
Summary:
Emotions are seen as an outcome of value creation processes. This reductionist view fails to take into consideration their resourceness and results in a limited understanding of how emotions influence resource integration. This work aims to expand the ontology of emotions by proposing a comprehensive and systematic model of emotions as resources in the formation of value. Emotions are understood as operant hybrid resources, simultaneously psychological experiences and sociocultural entities that can enable or constrain the formation of value. Reinterpreting past studies on emotions and value formation, we outline their key features and explain how they impact the three stages of resource integration.
Spanish layman's summary:
Este estudio muestra que las emociones no solo reflejan el valor, sino que también lo crean. Al entenderlas como recursos que pueden facilitar o dificultar la colaboración, explica cómo influyen en la forma en que las personas generan valor en las empresas y la sociedad.
English layman's summary:
This study shows that emotions do more than reflect value: they actively shape it. By viewing emotions as resources that can help or hinder collaboration, it explains how feelings influence the way people work together to create value in businesses and society.
Keywords: value formation; resource integration; emotions; feelings.
Publication date: 15-Jun-2026.
Citation:
C. Valor, "A Conceptual Framework for Studying Emotions as Resources in Service Systems", presented at 51st International Research Conference in Service Management - La Londe 2026, Porquerolles, France, 15-18 June 2026
IIT-26-191C
