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A CEER consumer strategy: contributing to a 2020 vision for Europe’s energy customers

T. Gómez

CEER has developed during 2012 a consumer strategy based on the paper "A 2020 Vision for Europe’s Energy Customers" and has committed itself to improving the European retail markets through concrete actions towards the key principles of reliability, affordability, simplicity, and protection and empowerment of consumers. This consumer strategy was finally materialised in a Joint Statement with the Europeans´ Consumer Organization (BEUC) and endorsed by ten relevant stakeholders who committed to take concrete actions to make the vision a reality. In this presentation, this CEER initiative is introduced by describing first the EU institutions and organizations involved in the process: the European Commission, CEER Working groups, and European consumer organizations, and other stakeholders. Then an analysis of the current situation regarding customer empowerment and retail markets design and supervision in Europe is made. The CEER 3-year rolling action plan is described that includes specific actions involving consumer organizations and concrete deliverables on data management under smart meters and retail competition, green offers, and costs of energy and efficiency schemes. Finally, past work and future perspectives on issues resulting from increasingly active involvement of consumers in energy efficiency and demand response schemes with the roll-out of smart meter systems, smart grids and increased distributed generation at household level are introduced for discussion.

10th EU-US Energy Regulators Roundtable.The Hague, Netherlands. 8-9 April 2013.

Published: April 2013.


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